Shipping Policy
Last Updated: September 30, 2026
This policy covers Matterhorn Goods, our store, and the orders you place there.
This Shipping Policy explains how orders from Matterhorn Goods, our store at trymatterhorn.com/goods (the “Store”), are made and delivered. It is part of our Terms of Service.
1Made to Order
Everything we sell is printed after you order it. Nothing sits on a shelf waiting for you. Our supplier makes your order, then ships it straight to you, so it takes a little longer than grabbing something off a shelf.
2Delivery Times
Delivery time depends on where you are. Holidays, weather, and customs can slow things down.
If your order will take longer than 30 days to ship, we will email you and you can cancel for a full refund.
3Where We Ship
We ship to every country you can choose at checkout. If yours is not listed, we cannot ship there yet.
4Shipping Costs
You see the shipping cost at checkout, before you pay. You pay shipping once per order, no matter how many items are in it.
In the United States:
- Orders under $50: $6
- Orders from $50 to $69.99: $12
- Orders of $70 or more: free
Everywhere else, shipping is calculated at checkout.
5Tracking
When your order ships, we will email you a tracking link.
6Customs and Duties
Orders shipped outside the United States may be charged import duties, taxes, or customs fees when they arrive. Those are set by your country, not by us, and they are paid by the person receiving the order unless they were collected at checkout.
If you are not sure about a charge, email us before refusing a package. We would rather help you sort it out.
7Addresses
Please check your address before you order. Once your order goes into production, we cannot change it.
If an order cannot be delivered because the address was wrong or incomplete, we cannot replace or refund it. If the package makes its way back to us, we will let you know, and we can send it again once you confirm the right address and pay for the new shipping.
8Lost or Stuck Packages
If your tracking has not moved in 10 business days, or it says delivered and you cannot find it, email goods@trymatterhorn.com with your order number. We will look into it with the carrier. If your order is lost in transit, we will send a replacement or refund you in full, your choice.
9More than One Package
Sometimes an order ships in more than one package. If yours does, we will email you tracking for each one. You only pay shipping once.
10Contact
Questions about shipping? Email goods@trymatterhorn.com.