Support
How can we help?
The questions we hear most, answered. Search, or browse. If yours isn’t here, write to us.
Getting Started
Absolutely! Matterhorn is free to use and packed with everything you need to explore, track, and plan your next adventure. You’ll have access to all core features, including:
- Unlimited Bucket List
- Destination discovery
- Reviews with up to 5 photos
- Traveler threads
- Travel Log
- Upcoming Trips
- Basic travel stats
- and up to 10 custom Lists
Matterhorn Pro takes things further with features such as:
- Advanced Travel StatsUnlock the full suite of in-depth travel stats that show everywhere you’ve ever been in stunning detail
- Unlimited List CreationCreate as many Lists as you want. Trips, rankings, ideas, and “one day” places without limits
- Custom Place & List ImagesUpload your own photos for any Place or List, making every destination feel personal and uniquely yours
- More Photos Per ReviewAttach up to 15 photos per review instead of 5. Some trips deserve the full album
- Video ReviewsSome moments deserve more than a single frame. Add video to your reviews, not just photos
- Custom App Icons and plenty of new features on the horizonPersonalize Matterhorn and your home screen with exclusive icons
Yes. Matterhorn uses an account to keep your profile, Lists, ratings, reviews, trips, and settings synced securely across devices.
Your account also lets you recover your travel history if you switch phones or reinstall the app.
Matterhorn is iOS only for now.
Ratings & Reviews
Matterhorn lets you rate any place from 1 to 10 to share your overall rating on how much you enjoyed a place, from “just okay” to “absolutely unforgettable.”
Each rating you give contributes to the global Matterhorn average, helping travelers everywhere discover which places truly stand out. You can rate a destination in different ways:
- Trip ratings:Each time you log or review a trip, you can give that specific visit its own rating.
- Overall rating:On a place’s profile, you can set one overall rating that reflects your general impression of the destination, not just one particular trip.
For example, if you visited Rome, Italy three times and rated those trips 10, 7, and 9, your latest rating (9) automatically becomes your overall rating. But you can always change it! Maybe you decide Rome is an 8/10 overall, even if your last visit was your favorite. The choice is yours.
This flexibility helps you share both your trip-by-trip experiences and your lasting, overall take on a destination.
Yes! You can change your overall rating for any destination at any time. Just visit the place’s profile and update it whenever your perspective evolves.
You can also edit individual trip ratings or review ratings from your Travel Log, perfect if you revisit a place, discover something new, or simply feel differently after another experience.
If need be, you can always remove any rating or review from your profile or Travel Log. Just open the place, trip, or review you want to update, make your changes, or delete it completely.
Matterhorn keeps your travel story flexible, because opinions (and adventures) can always change.
Lists & Bucket Lists
Free members can create up to 10 custom Lists, perfect for organizing your favorite places and discoveries, from “Favorite Ski Towns” to “Top 25 Beaches in the World.” It’s completely up to you!
Matterhorn Pro gives you unlimited Lists, so you can create and organize as many collections as you want, without limits. This is ideal for trip planners and world travelers alike.
Yes! You can make any List public or private, and switch its visibility anytime.
Keep your personal Lists just for you, or share them with the Matterhorn community when you’re ready to inspire other travelers.
Your Bucket List is your personal roadmap of places you want to visit. It’s where you keep track of the destinations that inspire you most! Places can be added anytime to your Bucket List by navigating to a place’s profile, hitting the ‘+’ icon, and tapping ‘Bucket List’ to save it for later.
Lists are customizable collections for any theme or idea. They can be ranked or unranked and include places you have been, want to go, or simply love. Think:
- Top 30 Beaches in Europe
- Hidden Gems in Japan
- North America Backpacking Trip Ideas
- or Best Cities I’ve Ever Visited
Travel Log & Stats
Your Travel Log is a chronological record of everywhere you have been, by automatically organizing your trips by date.
It is your personal travel timeline, showing your journey unfold from your first adventure to your most recent one, all in one place. This is great for when you can’t remember the exact dates you visited somewhere.
Now, you have your entire life’s journey at a glance.
Matterhorn tracks your entire travel history and turns it into incredibly personalized insights. You can find your travel stats and can view:
- Countries Visited
- Cities Visited
- Most Days Traveled
- Most Miles Traveled
- Most Time Spent in a Location
- Total Trips
- Most Trips (in a year)
- Longest Distance from Home
- and more
Matterhorn Pro unlocks Advanced Travel Stats, offering deeper insights and expanded analytics to help you understand every place you’ve been, your travel patterns, and your lifetime stats in even more detail than ever before.
Your traveler percentile shows how your travel history stacks up against the broader Matterhorn community. It is based on the destinations you have visited and your overall travel activity on the platform.
For example, landing in the Top 10% means you have explored more of the world than 90% of travelers on Matterhorn. The more you explore and log, the higher your percentile climbs.
It’s a fun way to see where you stand, stay motivated, and keep the adventures coming!
Profile & Social
Your digital passport is your Matterhorn profile. It is your travel identity on the platform, giving you and others a visual snapshot of your journey as an explorer.
It showcases the cities and countries you’ve visited, your Top 5 Favorite places, your travel stats, Travel Log, and even your Upcoming Trips. Think of it as everything that makes you, as a traveler, all in one place.
Yes. Your digital passport is public by default, meaning other travelers can view your profile, public Lists, ratings, and reviews.
Any Lists you have set to private will always stay private, no matter what.
Yes! You can follow other travelers on Matterhorn to stay connected with their journey. See when they update their Bucket List, catch their latest reviews, and even check what ratings they gave a place right on its profile.
Following others helps you build a circle of travelers whose tastes you trust and whose adventures inspire your own.
Matterhorn Pro
Matterhorn Pro is a premium upgrade that gives you advanced tools, added customization, and more ways to personalize your travel experience. We’ve built Matterhorn Pro for travelers who obsess over tracking their travels, staying organized, and sharing their experiences in richer ways.
Everything Pro includes, and the two plans, are on the Pricing page.
Yes, with Matterhorn Pro. Pro members can upload their own photos for any Place or List. Every List also has a cover, and anyone can choose it from photos of the top place on the List.
Absolutely. You can manage or cancel your Matterhorn Pro subscription at any time.
When you cancel, you keep Pro benefits until the end of your current billing period, and your account will switch back to the free version after that.
Privacy & Account
Yes. You can permanently delete your account anytime from your settings. When you delete your account, your profile and associated content are removed and cannot be restored.
Your data powers your profile, travel stats, and community features in Matterhorn, such as your digital passport, and activity with other travelers. Matterhorn uses this information to personalize your experience, improve discovery, and keep features like ratings, reviews, and travel insights accurate and meaningful.
Your personal data is not sold. You stay in control of what you share through settings like List privacy and account deletion.
Support
You can report a bug in two ways:
- Go to Settings → Feedback and choose “Report a Bug.” Describe what went wrong and include as many details as you can.
- If the issue is with a specific place, use “Report Error” directly from that place’s page to flag problems like incorrect details or images.
You can suggest a feature from Settings → Feedback by choosing “Feature Request.” Share what you would love to see in Matterhorn, how you would use it, and why it would help your travels.
You can also use General Feedback in the same Feedback screen if you just want to share an idea in a more open way. We review every submission when planning what to build next.
Still need a hand?
In the app
Settings → Feedback
Report a bug, request a feature or share an idea from inside Matterhorn. It sends us the details we need to help, and we read every one.
Something wrong with a place? Use Report Error on its page.
By email
Write to a person
For anything you can’t do in the app: trouble signing in, your data, a question before you download, or press. We usually reply within 24 hours.
Email usYou can also find us on X. For how we handle your information, read our privacy policy.