Refund Policy
Last Updated: September 30, 2026
This policy covers Matterhorn Goods, our store, and the orders you place there.
This Refund Policy explains what happens when something is wrong with an order from Matterhorn Goods, our store at trymatterhorn.com/goods (the “Store”). It is part of our Terms of Service.
1If Something Is Wrong with Your Order
Damaged, misprinted, or not what you ordered.
Email goods@trymatterhorn.com within 30 days of delivery with your order number and a photo. We will send you a replacement. If you would rather not wait for another one, we will refund you in full instead. Either way, keep the item, we do not need it back.
2If the Size Is Wrong
Check the size guide on the product page before ordering. Every product has full measurements.
If it does not fit, email us within 30 days of delivery. The item needs to be unworn, unwashed, and still have its tags. We will set up an exchange for a different size. You cover the cost of sending it back, we cover shipping the replacement to you.
3Cancellations
Orders to the UK and EU can be cancelled within 14 days of delivery. Email us, send it back, and we will refund the item and standard shipping once it arrives. You cover the postage to return it.
4Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days longer to show it.
5Contact
Questions about a refund? Email goods@trymatterhorn.com.